Every order placed is important to us. We want our customers to feel fully supported throughout their entire experience with Modern Beds, and that includes Returns & Refunds.
We understand buying a bed on the internet can be a little tricky without seeing, or more importantly, sitting on it first to see how it would feel. So if you feel this product isn't right for you within the first 30 days of receiving the item, no problem! Please email us and we will collect the item for a fee of £50.
All we ask is that you keep the packaging so that it can be packed back up again securely ready for collection. If the original packaging has been disposed of we cannot accept the item back I’m afraid.
Please also keep the item safe in your possession so that it doesn't get dirty or damaged before we collect it. Once collected and brought back to our warehouse, a refund will be issued via the same method that you paid.
Before unpacking and trying the mattress, it is advisable to not remove the packaging as you are able to test if the mattress is to your satisfaction with the packaging on. If you take the mattress out of the packaging and use it we cannot accept a return due to health and safety reasons.
Please note collections can take 1-3 weeks approx depending on your post code, please refer to the Delivery section to see the list of post codes.
If you purchase a mattress on its own from us, you have 30 days to return the item. We can collect for a charge of £50. However, the item must be unopened and unused. We cannot accept a mattress back if it has been opened and used due to hygiene reasons. Please contact our Customer Services team for more information
Please note collections can take 1-2 weeks, the same as delivery. However there can be delays especially with the current situation so please allow up to 4 weeks.
What happens if something arrives damaged?
On the off chance your product arrives damaged, please notify us within 24 hours of the damage via email and we will replace it free of charge or collect it at our cost for a full refund if you decide to cancel the order.
If a customer fails to notify us of any issues within 7 days of delivery we cannot provide a replacement or issued a refund.
Cancellation of order before delivery
If you would like to cancel your order before it has been passed on to our couriers, please contact us on firstname.lastname@example.org to cancel your order and we will issue a full refund.
If, however you would like to cancel your order on the day of delivery after delivery has been booked in with yourself via our couriers, or when it has been dispatched from us and passed on to our couriers, then there will be a £50 deduction from the refund.
Please note after we process a refund it can take 5-10 working days for the funds to arrive bank in your account.
As of 16th November 2023 all of our products come with a 5 year warranty. If the product develops a fault within this time period please contact us via email on email@example.com and we will rectify the issue by replacing the product free of charge.
Any products purchased before 16th November 2023 come with a 1 year warranty.
Please thoroughly check all items when you receive them. If anything looks damaged, you must sign for the item as "Damaged" on the drivers delivery sheet or notify him to mark it down as damaged.